Post occupancy evaluation (POE) refers to a systematic building performance feedback procedure conducted on occupied buildings. POE is invaluable for existing as well as future projects – it ensures that completed buildings operate efficiently throughout its expected life span, and serves as a crucial lessons learned feedback cycle for future buildings.  The effectiveness of POE feedback cycle depends on its key procedural components namely the processes, the participants, and the documentation and dissemination instruments and technology.  This paper reviews established POE practices to derive a POE procedural model.  This procedural model is then used as the basis to assess the current POE practices in Malaysia through a case study.  The paper concludes with observations on the current state of POE practices in Malaysia and recommendations for improvements. Full paper [pdf 1] [pdf 2]

To cite this paper: Saiful Hadi Mastor and Norhati Ibrahim (2010), “Post Occupancy Evaluation Practices: A Procedural Model For A Successful Feedback”. Proceedings of the CIB 2010 World Congress, Salford Quays, United Kingdom, 10-13 May 2010.